About Us

Careers

ZoomSystems created the automated retail channel, introducing ZoomShops to the market in 2002. You may have seen ZoomShops in airports, malls, department stores, and other high traffic locations, representing some of today’s iconic brands and retailers and providing consumers with a convenient and enhanced shopping experience. Current customers include Best Buy, Macy’s, Proactiv, TracFone, Benefit Cosmetics, Amazon, and Nespresso.

Thanks to our outstanding employees, ZoomSystems continues to be the global leader in the automated retail revolution with over 1,500 ZoomShops and more than one million transactions across the U.S., Europe and Japan.

When you join ZoomSystems, you become part of a cohesive and dynamic team, comprised of diverse backgrounds from the retail and technology worlds. Although still privately held, ZoomSystems offers a comprehensive health care benefit package akin to a Fortune 500 company, with top-tier providers such as Kaiser, Aetna, and Delta Dental. And for commuters, our location can’t be beat—we are headquartered in downtown San Francisco near the base of Union Square, just steps from the Powell St. BART station and a short walk from the Caltrain station on 4th St. 

We look forward to hearing from qualified candidates for the following positions at ZoomSystems.

Current Positions Available

French Speaking Bilingual Tech Support
Posted: January 17th 2014

We are seeking a fluent French and English speaking, energetic self-starter who is passionate about giving great customer service and ensuring maximum availability for our French markets as part of our international team. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally. This person should have experience in working with hardware (mechanical and electrical) and software. This role will be responsible for customer service and managing our French network of ZoomShops, diagnosing and troubleshooting issues over the phone, and general dispatch management.

After a training period, the position will require working night shift for a full-time, 40-hour week. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team. As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, and pay close attention to detail.

Responsibilities:
  • Answer customer service phone calls (both international and U.S.), responding to incoming inquiries within agreed-upon service level turnaround times
  • Manage, create, and walk field technicians through onsite dispatches and repairs
  • Troubleshoot and suggest improvements and new process for production hardware and software
  • Maintain department dispatch database as assigned; ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.
  • Work with production operations and engineering on releases, changes, and enhancements
  • Receive and test engineering release (fixes), tests and run against real-world environments and approve for release to production
  • Document, research, and escalate incoming problem reports to ensure the history of reported ZoomShop issues is maintained and that appropriate follow up action is taken when necessary.
  • Create ghost images with new releases for production
  • Develop methods and practices for field technicians
  • Help out with assigned projects/tasks and other international markets when needed 
Qualifications:
  • Fluent writing and speaking both French and English.
  • Higher education, 4 year degree, EE or CS or equivalent experience.
  • Understanding troubleshooting of Windows platforms, mainly Window XP.
  • 2+ years of experience in Help Desk Support or equivalent experience.
  • Experience with troubleshooting electrical circuits and switches.
  • Experience with using Multi and Ohm meters to diagnose electrical shorts.
  • Demonstrated track record in software and hardware integration, production release and/or other technical support.
  • Emphasis on Production Engineering and QA a plus.
  • Strong PC hardware and software troubleshooting skills a must
  • Ability to create processes and documentation of processes
  • Self motivated and able to self manage
  • Organized and detail oriented
  • Some project management skills
  • Able to multi task and prioritize to meet critical deadlines on assigned tasks/projects
  • Exceptional communication and interpersonal skills: ability to effectively interface and build relationships with customers, third party service providers, and team members
  • Excellent organizational skills, attention to detail and accuracy; able to prioritize demands and multi-task in order to complete daily and weekly objectives on time
  • Work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect
  • Proficient in using web browsers, Microsoft Office, Word, and Excel
  • Able to work off-hour shifts, including weekends and holidays
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Web Developer
Posted: February 26th 2014

ZoomSystems is looking for a Web Developer with both creative and technical expertise.  This individual will be responsible for building and maintaining the ZoomShop interfaces for our iconic brand partners such as Nespresso, BestBuy, Macy’s, and Proactiv.  S/he will create high-quality deliverables and make constructive suggestions to improve the efficiency, usability, and quality of our ZoomShop consumer experience.

 

 

Responsibilities:
  • Collaborate in a cross-functional team with account managers, production managers, and designers to effectively deploy ZoomShop interfaces.
  • Develop ZoomShop interfaces per GUI specifications while adhering to critical project timelines in weekly development cycles.
  • Implement GUI modularization & improve code reuse.
  • Implement automated build and deployment processes.
  • Improve engineering best practices and documentation to improve workflow efficiency.

 

 

Qualifications:
  • BA or BS in Computer Science or related field preferred.
  • 3 + Years experience with building web-based applications.
  • Strong web development skills and experience with HTML/CSS/JQuery/AJAX.
  • Experience with server-side & client-side scripting (JSP/ASP, PHP, Ruby, Backbone, Angular).
  • Experience with build and deployment practices using Jenkins/Hudson.
  • Experience with front-end GUI testing using Selenium or PhantomJS.
  • Experience using with CSS and LESS/SASS preprocessor.
  • In depth understanding of web server technology, API’s, and source control.
  • Understanding and adherence to software development lifecycles.
  • Experience with MVC frameworks is a plus.
  • Ecommerce and Usability experience are a plus.
  • Excellent problem-solving skills.
  • Attention to detail, excellent organization and multi-tasking abilities.
  • High energy level, great sense of humor, and strong work ethic.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
EU Ops Support Engineer
Posted: March 11th 2014

We are seeking an Ops EU Support Engineer, energetic self-starter who is passionate about working with the international nightshift team to provide support for escalations and help resolve outstanding issues. Perform day to day functions listed in key responsibilities.

After a training period, the position will require working night shift for a full time 40 hour week. This position requires the flexibility to cover weekends and holidays on a rotational basis. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.

Responsibilities:
  • Manage, create and walk techs through field dispatches and repairs.
  • Troubleshoot and suggest improvements and new process for production hardware and software.
  • Work with Production Operations and Engineering on releases, changes, enhancements.
  • Receive and test Engineering release (fixes), tests and run against real world environments and approve for release to production.
  • Support field technicians and manage 3PS.
  • Creates Ghost images with new releases for production.
  • Develops methods and practices for Field Technicians.
Qualifications:
  • Understanding troubleshooting internet connectivity on Windows platforms, mainly Window XP.
  • Higher education, 4 year degree, EE or CS or equivalent experience.
  • 2+ Years of experience in Help Desk Support.
  • Experiencing with troubleshooting electrical circuits and switches using Multimeters and Ohm Meters.
  • Demonstrated track record in software and hardware integration, production release and/or other technical support.
  • Emphasis on Production Engineering and QA a plus.
  • Strong PC hardware troubleshooting skills a must.
  • Ability to create processes and documentation of processes.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Able to multi task and prioritize to meet critical deadlines on assigned tasks/projects.
     
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Contracts Manager
Posted: July 8th 2014

The Contracts Manager will be responsible for negotiating and managing all contracts relating to our real property locations partners where our ZoomShops are installed, primarily airports (e.g., JFK, SFO), major airport concessionaires (e.g., HMS Host) and major mall developer/operators (e.g., GGP, Simon, Macerich).  The Contracts Manager may also be asked to support the General Counsel in managing certain other contracts, including customer contracts and key vendor contracts.

The Contracts Manager will work out of the Company’s offices in San Francisco, with flexibility to telecommute 1-2 days/week if desired. 

Responsibilities:
  • Negotiate and manage all contracts with locations partners, including new contracts and renewals.
  • As contracts are executed, upload contracts to Salesforce.com and update relevant fields.
  • Oversee process of delivering certificates of insurance (COIs) to our location partners, involving coordination with our insurance providers.
  • Assist the Locations Team in preparing responses to RFPs issued by airports.
  • Oversee process of issuing security deposits and initial rents required in locations contracts, coordinating with the Finance Team.
  • Assist the General Counsel in reviewing and negotiating other contracts as needed, typically involving vendor contracts.

 

Qualifications:
  • BA or BS degree required.
  • 5+ years experience in contracts management or commercial attorney role required.
  • Proficiency using Salesforce.com is a plus.
  • Experience working at technology companies is a plus.
  • Experience with negotiating/managing real property leases/licenses is a plus.
  • Ability to autonomously manage a high volume of new contracts and renewals.
Qualified candidates should submit their resume to: jobs@zoomsystems.com