About Us

Careers

ZoomSystems created the automated retail channel, introducing ZoomShops to the market in 2002. You may have seen ZoomShops in airports, malls, department stores, and other high traffic locations, representing some of today’s iconic brands and retailers and providing consumers with a convenient and enhanced shopping experience. Current customers include Best Buy, Macy’s, Proactiv, TracFone, Benefit Cosmetics, Amazon, and Nespresso.

Thanks to our outstanding employees, ZoomSystems continues to be the global leader in the automated retail revolution with over 1,500 ZoomShops and more than one million transactions across the U.S., Europe and Japan.

When you join ZoomSystems, you become part of a cohesive and dynamic team, comprised of diverse backgrounds from the retail and technology worlds. Although still privately held, ZoomSystems offers a comprehensive health care benefit package akin to a Fortune 500 company, with top-tier providers such as Kaiser, Aetna, and Delta Dental. And for commuters, our location can’t be beat—we are headquartered in downtown San Francisco near the base of Union Square, just steps from the Powell St. BART station and a short walk from the Caltrain station on 4th St. 

We look forward to hearing from qualified candidates for the following positions at ZoomSystems.

Current Positions Available

French Speaking Bilingual Tech Support
Posted: January 17th 2014

We are seeking a fluent French and English speaking, energetic self-starter who is passionate about giving great customer service and ensuring maximum availability for our French markets as part of our international team. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally. This person should have experience in working with hardware (mechanical and electrical) and software. This role will be responsible for customer service and managing our French network of ZoomShops, diagnosing and troubleshooting issues over the phone, and general dispatch management.

After a training period, the position will require working night shift for a full-time, 40-hour week. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team. As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, and pay close attention to detail.

Responsibilities:
  • Answer customer service phone calls (both international and U.S.), responding to incoming inquiries within agreed-upon service level turnaround times
  • Manage, create, and walk field technicians through onsite dispatches and repairs
  • Troubleshoot and suggest improvements and new process for production hardware and software
  • Maintain department dispatch database as assigned; ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.
  • Work with production operations and engineering on releases, changes, and enhancements
  • Receive and test engineering release (fixes), tests and run against real-world environments and approve for release to production
  • Document, research, and escalate incoming problem reports to ensure the history of reported ZoomShop issues is maintained and that appropriate follow up action is taken when necessary.
  • Create ghost images with new releases for production
  • Develop methods and practices for field technicians
  • Help out with assigned projects/tasks and other international markets when needed 
Qualifications:
  • Fluent writing and speaking both French and English.
  • Higher education, 4 year degree, EE or CS or equivalent experience.
  • Understanding troubleshooting of Windows platforms, mainly Window XP.
  • 2+ years of experience in Help Desk Support or equivalent experience.
  • Experience with troubleshooting electrical circuits and switches.
  • Experience with using Multi and Ohm meters to diagnose electrical shorts.
  • Demonstrated track record in software and hardware integration, production release and/or other technical support.
  • Emphasis on Production Engineering and QA a plus.
  • Strong PC hardware and software troubleshooting skills a must
  • Ability to create processes and documentation of processes
  • Self motivated and able to self manage
  • Organized and detail oriented
  • Some project management skills
  • Able to multi task and prioritize to meet critical deadlines on assigned tasks/projects
  • Exceptional communication and interpersonal skills: ability to effectively interface and build relationships with customers, third party service providers, and team members
  • Excellent organizational skills, attention to detail and accuracy; able to prioritize demands and multi-task in order to complete daily and weekly objectives on time
  • Work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect
  • Proficient in using web browsers, Microsoft Office, Word, and Excel
  • Able to work off-hour shifts, including weekends and holidays
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Web Developer
Posted: February 26th 2014

ZoomSystems is looking for a Web Developer with both creative and technical expertise.  This individual will be responsible for building and maintaining the ZoomShop interfaces for our iconic brand partners such as Nespresso, BestBuy, Macy’s, and Proactiv.  S/he will create high-quality deliverables and make constructive suggestions to improve the efficiency, usability, and quality of our ZoomShop consumer experience.

 

 

Responsibilities:
  • Collaborate in a cross-functional team with account managers, production managers, and designers to effectively deploy ZoomShop interfaces.
  • Develop ZoomShop interfaces per GUI specifications while adhering to critical project timelines in weekly development cycles.
  • Implement GUI modularization & improve code reuse.
  • Implement automated build and deployment processes.
  • Improve engineering best practices and documentation to improve workflow efficiency.

 

 

Qualifications:
  • BA or BS in Computer Science or related field preferred.
  • 3 + Years experience with building web-based applications.
  • Strong web development skills and experience with HTML/CSS/JQuery/AJAX.
  • Experience with server-side & client-side scripting (JSP/ASP, PHP, Ruby, Backbone, Angular).
  • Experience with build and deployment practices using Jenkins/Hudson.
  • Experience with front-end GUI testing using Selenium or PhantomJS.
  • Experience using with CSS and LESS/SASS preprocessor.
  • In depth understanding of web server technology, API’s, and source control.
  • Understanding and adherence to software development lifecycles.
  • Experience with MVC frameworks is a plus.
  • Ecommerce and Usability experience are a plus.
  • Excellent problem-solving skills.
  • Attention to detail, excellent organization and multi-tasking abilities.
  • High energy level, great sense of humor, and strong work ethic.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
EU Ops Support Engineer
Posted: March 11th 2014

We are seeking an Ops EU Support Engineer, energetic self-starter who is passionate about working with the international nightshift team to provide support for escalations and help resolve outstanding issues. Perform day to day functions listed in key responsibilities.

After a training period, the position will require working night shift for a full time 40 hour week. This position requires the flexibility to cover weekends and holidays on a rotational basis. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.

Responsibilities:
  • Manage, create and walk techs through field dispatches and repairs.
  • Troubleshoot and suggest improvements and new process for production hardware and software.
  • Work with Production Operations and Engineering on releases, changes, enhancements.
  • Receive and test Engineering release (fixes), tests and run against real world environments and approve for release to production.
  • Support field technicians and manage 3PS.
  • Creates Ghost images with new releases for production.
  • Develops methods and practices for Field Technicians.
Qualifications:
  • Understanding troubleshooting internet connectivity on Windows platforms, mainly Window XP.
  • Higher education, 4 year degree, EE or CS or equivalent experience.
  • 2+ Years of experience in Help Desk Support.
  • Experiencing with troubleshooting electrical circuits and switches using Multimeters and Ohm Meters.
  • Demonstrated track record in software and hardware integration, production release and/or other technical support.
  • Emphasis on Production Engineering and QA a plus.
  • Strong PC hardware troubleshooting skills a must.
  • Ability to create processes and documentation of processes.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Able to multi task and prioritize to meet critical deadlines on assigned tasks/projects.
     
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Regional Technician (Miami)
Posted: October 3rd 2014

Looking for a Regional Technician with experience in the software and hardware industry. This person will be responsible for overall maintenance and technical fixes of Zoomshops. This includes all of the technical support issues -- reception, recreation, troubleshooting and support of Zoom Systems custom hardware and software.

 

Responsibilities:
  • Point person for all field related issues. (Troubleshooting, duplication of field issues, resolution and documentation).
  • Travels and installs new units nationwide.
  • Receives Technical Support calls from Field Technicians.
  • Offers Level 2 support and resolution to technical issues.
  • Trains Field Technicians and establishes technical support processes and practices for field technicians.
  • Develops technical support documentation.
  • Troubleshoots and offers improvements to production hardware.
  • Supports other aspects of service i.e. customer service.
  • Feeds issues into Issue tracking system, works on resolution.
  • Travels to train and support lower level techs.
  • Supports national deployment hands on and new brand concepts.
  • Familiarity with Hardware Specifications (Metric & ASE).

 

Qualifications:
  • Understanding and troubleshooting of windows platforms XP, 2007, & MAC OSX.
  • Demonstrated track record in hardware integration, production release and/or technical support.
  • Higher education minimum 4-year degree EE or CS or equivalent experience. (preferred)
  • Strong PC assembly/troubleshooting skills a must.
  • Fluent in Spanish.
  • Must be able to travel 60% to 80%.
  • Work on Weekends, Holidays and Evenings.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Call Center Lead
Posted: October 3rd 2014

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations.  We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with a strong attention to detail.

Responsibilities:
  • Partner with the Operations Manager on all staffing and personnel actions including hiring, on boarding/training, and disciplinary actions.
  • Manage daily scheduling and timekeeping for all hourly Operations team members.
  • Mange various vendor relationships including acting as point of escalation for key operational software and systems.
  • Act as single point of escalation for all Call Center Representatives, Network Support, Regional Techs and Account Managers.
  • Actively monitor call queue, voicemails, email boxes and dispatch board to ensure all are being processed with utmost urgency by Call Center teams.
  • Research, resolve, and respond to escalated Call Center inquiries and issues via telephone and email within 24 hours.
  • Monitor the daily progress of ZoomShop open issues.
  • Ensure the Network Status Report is generated timely and accurately on a daily basis.
  • Research information for daily, weekly, and monthly analytical reports on the overall operational performance of the ZoomShop Network.
  • Construct and maintain email templates and scripts for all customer service issues.
  • Drive process improvements within the Customer Service area to include documentation of all customer service related procedure.
Qualifications:
  • Exceptional communication and interpersonal skills: ability to effectively interface with, and build relationships with customers and team members.
  • Resolution management skills: ability to effectively resolve issues with customers and team members in a timely manner.
  • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily and weekly objectives.
  • Work ethic: desire to work in and adapt quickly to a fast-paced, rapidly growing environment.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Full Time Customer Service Representative
Posted: October 3rd 2014

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations.  We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with a strong attention to detail.

Responsibilities:
  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and walk field technicians through onsite dispatches and repairs.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary).
Qualifications:
  • Fluent writing and speaking English.
  • 2+ years of experience in Help Desk/Customer Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office (Word and Excel).
  • Must be willing to work off-hour shifts including weekends and holidays.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Italian/Spanish/French Speaking Tech Support/Customer Service
Posted: October 3rd 2014

We are seeking a bilingual Italian, Spanish, and French speaking, energetic self-starter who is passionate about giving great customer service and ensuring maximum availability for our European locations. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills both written and orally. This person should have experience in working with hardware (mechanical and electrical) and software. This role will be responsible for customer service and managing our European network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working night shift for a full time 40 hour week. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team. As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.

Responsibilities:
  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and walk field Technicians through onsite dispatches and repairs.
    Troubleshoot and suggest improvements and new process for production hardware and software.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.
  • Work with Production Operations and Engineering on releases, changes, enhancements.
  • Receive and test Engineering release (fixes), tests and run against real world environments and approve for release to production.
  • Document, research and escalate incoming problem reports to ensure the history of reported ZoomShop issues is maintained and appropriate follow up action is taken when necessary.
  • Creates Ghost images with new releases for production.
  • Develops methods and practices for Field Technicians.
Qualifications:
  • 2+ years of experience in Help Desk/Customer Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office (Word and Excel).
  • Must be willing to work off-hour shifts including weekends and holidays.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Account Management Production Assistant
Posted: October 20th 2014

The Account Management Production Assistant will report to a Director of Account Management and will be based out of ZoomSystems’ San Francisco office. This is a temporary to permanent position.

The Account Management Production Assistant is responsible for supporting all account activities.  He or she should be highly organized and be able to manage multiple projects from start to completion. A fast learner, this person will be closely involved in product merchandising as well as inventory, management, and maintenance of production attributes within the department’s database. In addition to working with the Client, the Account Management Production Assistant will interface with ZoomSystems’ internal departments (Sales, Operations, Real Estate, User Design, Engineering, Finance) and engage 3rd party design and production vendors (aesthetics, graphics, packaging).

Responsibilities:
  • Work closely with Account Managers to define, obtain, manage, and produce assets used in the consumer experience of the ZoomShops.
  • Support all aspects of new brand concept launches and brand concept refreshes/updates including aesthetic and signage/graphics design, user interface look and content.
  • Assist with merchandising strategies through visual layouts, planogram development and documentation, and sales analysis including line reviews, sales reports and research.
  • Collect required assets from clients, vendors and/or websites.
  • Provide copy editing function for internal and external assets.
  • Produce daily, weekly monthly and year –to-date reporting and analysis, and deliver data-based business improvement recommendations.
  • Assist clients with troubleshooting with ZoomSystems proprietary software.
  • Create guidelines and procedures for presentation to external clients.
  • Complete photo audits post product upgrades.
Qualifications:
  • Experience in brand management and/or account management.
  • Background in merchandising and consumer product management.
  • Experience with retail analytics (COGS, margin).
  • Strong verbal, written communication and presentation skills, as well as attention to detail.
  • Strong analytic and critical thinking skills.
  • Strong organization and project management skills.
  • 2 + years experience in account management, retail merchandising, and/or user experience design. 
  • BA or BS preferred.
Qualified candidates should submit their resume to: jobs@zoomsystems.com