About Us

Careers

ZoomSystems created the automated retail channel, introducing ZoomShops to the market in 2002. You may have seen ZoomShops in airports, malls, department stores, and other high traffic locations, representing some of today’s iconic brands and retailers and providers consumers with a convenient and enhanced shopping experience. Current customers include Best Buy, Proactiv, Benefit Cosmetics,and Nespresso.

Thanks to our outstanding employees, ZoomSystems continues to be the global leader in the automated retail revolution with over 1,500 ZoomShops and more than one million transactions across the U.S., Europe and Japan.

Our HQ office is located on California Street, in the heart of San Francisco’s financial district and a short walk to BART stations. Today, we are operating over 1,200 ZoomShops throughout the United States, Canada, and eight countries in Europe.

We look forward to hearing from qualified candidates for the following positions at ZoomSystems.

Current Positions Available

Director of Sales & Business Development
Posted: September 27th 2016

ZoomSystems is growing and has strong demand for its solutions.  The ideal candidate will have a passion for driving innovations in the retail world and also possess the discipline and patience required for high-scale solution sales.  The candidate will also comfortably embrace the ambiguity typical in growing technology companies.

The Director of Sales & Business Development will report to the Chief Revenue Officer and will support a broad range of funnel-building and deal closing activities, including outreach, scheduling, preparing and leading in prospect meetings – ultimately delivering proposals and negotiating contracts through execution. The ideal candidate will have strong relationships in the retail industry to ensure a rapid funnel development.   

Responsibilities:

The right candidate for this job will:

  • Partner with the CRO to identify prospective brands and retailers within target categories and identify the appropriate contacts within the targeted companies.
  • Manage outreach to targeted companies while also managing first contact with inbound leads.
  • Follow a disciplined process to qualify prospects and build an active funnel.
  • Build strong relationships with key prospect contacts.
  • Actively advance and remove prospects from the funnel based on process and qualifications.
  • Report on the funnel regularly to Sales management.
  • Aggressively close business that meets or exceeds Zoom’s sales goals.
Qualifications:
  • Bachelors degree or higher required.
  • Minimum 3 years experience in a business development position at a technology solutions company is required. 
  • Experience with large consumer brand and retailer customers/partners is preferred.
  • Some experience with sales funnel management tools required. 
  • Expertise with Salesforce.com a plus.
  • Personal database of executive contacts across leading brands and retailers a plus.
  • Experience working at innovative technology company during period of high growth.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Full Time Customer Service Representative
Posted: October 24th 2016

ZoomSystems invented Automated Retail and today is the technology and services leader for automated retail channels.  The ZoomShop network offers the convenience of online shopping combined with the immediate gratification of traditional retail.

You may have seen ZoomShops representing some of today’s iconic brands in airports, malls, department stores, and other high traffic locations.  ZoomSystems’ current brand and retail partners include Benefit, Best Buy, Proactiv and Nespresso.

Headquartered in the Financial District in San Francisco, ZoomSystems is leading the revolution in the Automated Retail channel with more than one million transactions and over 1,000 ZoomShops across the U.S.  and Europe. 

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations.  We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with a strong attention to detail.

Responsibilities:
  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and assist field technicians through onsite dispatches and repairs.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary).
Qualifications:
  • Fluent writing and speaking English (Bilingual Spanish speaker a plus).
  • 2+ years of experience in Help Desk/Customer Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office (Word and Excel).
  • Must be willing to work various shifts, including weekends and holidays.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Vend Tester
Posted: January 11th 2017

The Vend Tester is an entry level position and is responsible for vend testing products in helping to finalize and approve planogram for in-field deployments/upgrades and to address any issues relating to products. This position will work with ZoomSystems Account Managers and other Operational Departments to reduce costs and improve misvend by product vend testing and reporting.

The Vend Tester reports to the Director of US Operations and is responsible for supporting Account Managers and Internal Operation Support Teams. 

 

Responsibilities:
  • Vend Test and approve new planograms (Product Assortments) for field upgrades adhering to standard vend testing requirements and schedule.
  • Analyze and collaborate with Operation Support and Account Management Teams to identify and resolve product/misvend issues.
  • Compile and analyze reports for various vending/product issues to assemble key indicator report for company.
  • Communicate internally and externally on a regular basis to ensure that all parties and departments are operating with the same information.
Qualifications:
  • Passion for fast paced, high-growth work environment with responsibilities transcending multiple job functions.
  • Experience and proficiency with Microsoft Office applications with aptitude for Microsoft Excel.
  • Strong verbal, and written communication.
  • Self Starter, Strong analytic and critical thinking skills with attention to details.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Exceptional organization and time management skills with an eye towards process improvement.
Qualified candidates should submit their resume to: jobs@zoomsystems.com