About Us

Careers

ZoomSystems created the automated retail channel, introducing ZoomShops to the market in 2002. You may have seen ZoomShops in airports, malls, department stores, and other high traffic locations, representing some of today’s iconic brands and retailers and providing consumers with a convenient and enhanced shopping experience. Current customers include Best Buy, Macy’s, Proactiv, TracFone, Benefit Cosmetics, Amazon, and Nespresso.

Thanks to our outstanding employees, ZoomSystems continues to be the global leader in the automated retail revolution with over 1,500 ZoomShops and more than one million transactions across the U.S., Europe and Japan.

When you join ZoomSystems, you become part of a cohesive and dynamic team, comprised of diverse backgrounds from the retail and technology worlds. Although still privately held, ZoomSystems offers a comprehensive health care benefit package akin to a Fortune 500 company, with top-tier providers such as Kaiser, Aetna, and Delta Dental. And for commuters, our location can’t be beat—we are headquartered in downtown San Francisco near the base of Union Square, just steps from the Powell St. BART station and a short walk from the Caltrain station on 4th St. 

We look forward to hearing from qualified candidates for the following positions at ZoomSystems.

Current Positions Available

Web Developer
Posted: February 26th 2014

ZoomSystems is looking for a Web Developer with both creative and technical expertise.  This individual will be responsible for building and maintaining the ZoomShop interfaces for our iconic brand partners such as Nespresso, BestBuy, Macy’s, and Proactiv.  S/he will create high-quality deliverables and make constructive suggestions to improve the efficiency, usability, and quality of our ZoomShop consumer experience.

 

 

Responsibilities:
  • Collaborate in a cross-functional team with account managers, production managers, and designers to effectively deploy ZoomShop interfaces.
  • Develop ZoomShop interfaces per GUI specifications while adhering to critical project timelines in weekly development cycles.
  • Implement GUI modularization & improve code reuse.
  • Implement automated build and deployment processes.
  • Improve engineering best practices and documentation to improve workflow efficiency.

 

 

Qualifications:
  • BA or BS in Computer Science or related field preferred.
  • 3 + Years experience with building web-based applications.
  • Strong web development skills and experience with HTML/CSS/JQuery/AJAX.
  • Experience with server-side & client-side scripting (JSP/ASP, PHP, Ruby, Backbone, Angular).
  • Experience with build and deployment practices using Jenkins/Hudson.
  • Experience with front-end GUI testing using Selenium or PhantomJS.
  • Experience using with CSS and LESS/SASS preprocessor.
  • In depth understanding of web server technology, API’s, and source control.
  • Understanding and adherence to software development lifecycles.
  • Experience with MVC frameworks is a plus.
  • Ecommerce and Usability experience are a plus.
  • Excellent problem-solving skills.
  • Attention to detail, excellent organization and multi-tasking abilities.
  • High energy level, great sense of humor, and strong work ethic.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Full Time Customer Service Representative
Posted: October 3rd 2014

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations.  We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with a strong attention to detail.

Responsibilities:
  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and walk field technicians through onsite dispatches and repairs.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary).
Qualifications:
  • Fluent writing and speaking English.
  • 2+ years of experience in Help Desk/Customer Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office (Word and Excel).
  • Must be willing to work off-hour shifts including weekends and holidays.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Italian/Spanish/French Speaking Tech Support/Customer Service
Posted: October 3rd 2014

We are seeking a bilingual Italian, Spanish, and French speaking, energetic self-starter who is passionate about giving great customer service and ensuring maximum availability for our European locations. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills both written and orally. This person should have experience in working with hardware (mechanical and electrical) and software. This role will be responsible for customer service and managing our European network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working night shift for a full time 40 hour week. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team. As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.

Responsibilities:
  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and walk field Technicians through onsite dispatches and repairs.
    Troubleshoot and suggest improvements and new process for production hardware and software.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.
  • Work with Production Operations and Engineering on releases, changes, enhancements.
  • Receive and test Engineering release (fixes), tests and run against real world environments and approve for release to production.
  • Document, research and escalate incoming problem reports to ensure the history of reported ZoomShop issues is maintained and appropriate follow up action is taken when necessary.
  • Creates Ghost images with new releases for production.
  • Develops methods and practices for Field Technicians.
Qualifications:
  • 2+ years of experience in Help Desk/Customer Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office (Word and Excel).
  • Must be willing to work off-hour shifts including weekends and holidays.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Account Management Production Assistant
Posted: October 20th 2014

The Account Management Production Assistant will report to a Director of Account Management and will be based out of ZoomSystems’ San Francisco office. This is a temporary to permanent position.

The Account Management Production Assistant is responsible for supporting all account activities.  He or she should be highly organized and be able to manage multiple projects from start to completion. A fast learner, this person will be closely involved in product merchandising as well as inventory, management, and maintenance of production attributes within the department’s database. In addition to working with the Client, the Account Management Production Assistant will interface with ZoomSystems’ internal departments (Sales, Operations, Real Estate, User Design, Engineering, Finance) and engage 3rd party design and production vendors (aesthetics, graphics, packaging).

Responsibilities:
  • Work closely with Account Managers to define, obtain, manage, and produce assets used in the consumer experience of the ZoomShops.
  • Support all aspects of new brand concept launches and brand concept refreshes/updates including aesthetic and signage/graphics design, user interface look and content.
  • Assist with merchandising strategies through visual layouts, planogram development and documentation, and sales analysis including line reviews, sales reports and research.
  • Collect required assets from clients, vendors and/or websites.
  • Provide copy editing function for internal and external assets.
  • Produce daily, weekly monthly and year –to-date reporting and analysis, and deliver data-based business improvement recommendations.
  • Assist clients with troubleshooting with ZoomSystems proprietary software.
  • Create guidelines and procedures for presentation to external clients.
  • Complete photo audits post product upgrades.
Qualifications:
  • Experience in brand management and/or account management.
  • Background in merchandising and consumer product management.
  • Experience with retail analytics (COGS, margin).
  • Strong verbal, written communication and presentation skills, as well as attention to detail.
  • Strong analytic and critical thinking skills.
  • Strong organization and project management skills.
  • 2 + years experience in account management, retail merchandising, and/or user experience design. 
  • BA or BS preferred.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Director of Business Development
Posted: October 28th 2014

ZoomSystems is growing and has strong demand for its solutions.  The ideal candidate will have a passion for driving innovations in the retail world and also possess the discipline and patience required for big-ticket solution sales.  The candidate will also comfortably embrace the ambiguity typical in growing technology companies.

The Director of Business Development will report to the SVP of Sales and will support a broad range of funnel-building activities, including outreach, scheduling, preparing and presenting in prospect meetings, and driving follow-up to close new client partnerships.

Responsibilities:
  • Partner with the SVP of Sales to identify prospective brands and retailers within target categories and identify the appropriate contacts within targeted companies.
  • Manage outreach to targeted companies while also managing first contact with inbound leads.
  • Follow a disciplined process to qualify prospects and build an active funnel.
  • Build relationships with key prospect contacts.
  • Actively advance and remove prospects from the funnel based on process and qualifications.
  • Report on the funnel regularly to Sales management (funnel reports).
  • Aggressively close business that meets or exceeds Zoom’s sales goals.
Qualifications:
  • Bachelors degree or higher required.
  • Minimum 3 years experience in a business development (titled) position at a technology company is required. 
  • Experience with large consumer brand and retailer customers/partners a plus.
  • Expertise with Salesforce.com a plus.
  • Personal database of executive contacts across leading brands and retailers a plus.
  • Experience working at innovative technology company during period of high growth.
Qualified candidates should submit their resume to: jobs@zoomsystems.com
Full Time Bilingual (Spanish & English) Customer Service Representative
Posted: October 30th 2014

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations.  We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with a strong attention to detail.

Responsibilities:
  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and assist field technicians through onsite dispatches and repairs.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary).
Qualifications:
  • Fluent writing and speaking English AND Spanish.
  • 2+ years of experience in Help Desk/Customer Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Strong work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office (Word and Excel).
  • Must be willing to work various shifts, including weekends and holidays.
Qualified candidates should submit their resume to: jobs@zoomsystems.com