Field Technician

 

Responsibilities:

• The successful individual will have a detailed understanding of the ZoomShop network and its backend operation; this knowledge is provided through detailed training from ZoomSystems.
• This position will manage a team of technicians including: scheduling, technical help, ongoing training, performance appraisals, coaching, and overall leadership.
• Provide oversight and training to third party vendors e.g. logistics, first line maintenance, and second line maintenance providers.
• Provide technical assistance via phone and onsite troubleshooting as needed.
• Identify options to improve processes and increase efficiencies.
• Manage the paperwork trail that is currently required of Regional Technicians (RIF live Report, RIF live Email) and follow up and train in areas where this is falling through.

Requirements:

• Candidates must be articulate, professional, and comfortable interfacing with management and people of varying knowledge and skill sets in a customer service/technical role. This individual must also possess strong communication, interpersonal, and multi-tasking skills.
• The candidate must have a valid state driver’s license and be able to rent vehicles across the country.
• Hardware and installation skills are required. Airport security badging is a requirement for this role. The applicant must be able to pass FAA prescreening to be eligible for this position; ZoomSystems will incur all costs associated with this process.

Compensation:
F/T, salaried. Authorized to work in US and travel internationally. Please submit resume and salary requirements to jobs@zoomsystems.com

 

 

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