In addition to our SMART technology platform, ZoomSystems also offers a full range of value-add services, including; account management, creative development and aesthetics design, graphical user interface development, location procurement services, machine logistics and supply chain management, network monitoring and 24/7technical support, reporting and analytics, and call center support for shoppers.
Yes, if a power source is available, ZoomShops can dispense products at any time.
Yes, each location is connected in real time through our SMART platform. We perform remote monitoring, software updates and real-time reporting on a consistent basis.
Yes, the best-in-class ZoomShop software was created by the in-house engineering team at ZoomSystems. Based on Java, we are constantly updating our software to optimize and improve ZoomShops.
ZoomShops vary in size from 81”h x 24”w x 18”d to approximately 78”h x 81”w x 40”d. ZoomShops are certified for use in the U.S., Canada, and the E.U.
Yes, ZoomShops are custom branded to incorporate the look and feel of each partner. The branded areas on a ZoomShop include the external aesthetics, UI design, demo videos, and digital signage.
ZoomSystems has a field merchandising team responsible for ensuring each ZoomShop is continuously stocked with optimal inventory. If you already have merchandisers in place, we can work with them directly.
No, currently ZoomShops are operated as a joint venture between ZoomSystems and our partners.
ZoomShops offer an amazing amount of flexibility. We can place ZoomShops within an existing retail store to help manage challenging categories or we can tap into our location relationships at top airports, malls, resorts and more to create a mix of channel opportunities. Our location procurement team will help you determine and secure optimal locations for your brand.
ZoomShops are custom-branded automated, self-service retail stores that combine the convenience of online shopping with the immediate gratification of traditional retail. ZoomShops are powered by best-in-class software technology, a full complement of services, and an experienced retail team.
No, the ZoomShop does not dispense cash.
This message indicates an issue with intermittent Internet connectivity, preventing the ZoomShop from reaching the bank for verification and approval. This may be due to cellular network traffic or outage. Please try again at a later time
This message indicates that the ZoomShop did not receive verification and approval with the financial institution.
Please wait 3-5 business days for pending authorizations to fall off. If after that time you are seeing a posted charge, please contact us again.
The card reader is only active when the “Swipe your Card” message is showing on the screen. It is not active at other times and did not read you card information. You will not be charged if you swipe your card on any other screen.
Our machines have a detection system in place and are aware that you didn’t get the item. Those pending charges will disappear in a few days from your statement and you will not be charged.
Please send an email to firstname.lastname@example.org with the following:
- Date of purchase (or date range)
- Last four digits and name listed on the card number used
- Email address to which you would like your receipt emailed
We will send you a copy of your receipt within 24 hours. (Please check your SPAM or junk mail folders if you have not received it.)
Return policies vary by brand. Please see the bottom of your receipt for complete details. Review return policies here.