For Shoppers

Best Buy Product Returns

You may exchange or return your item to a Best Buy store anytime within 15 days of the original purchase date (60 days for Reward Zone Program Premier Silver members). The original receipt and valid ID may be required for exchanges, returns, price matches and warranty repair services conducted in store. We reserve the right to deny any return. Valid forms of ID: U.S., Canadian or Mexican Driver’s License, U.S. State ID, Canadian Province ID, Matricula Consular, U.S. Military ID, Passport, U.S. Laser Visa, U.S. Permanent Resident ID card.

Non-returnable Items

Some items are not able to be returned, including: some pre-paid cards, digital subscriptions or services; consumable items such as food, drink and batteries; items that are damaged or abused; items that are missing accessories, such as remote controls, cords or cables; etched or otherwise personalized items; opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund; downloadable digital content (such as games and movies).

For questions call Best Buy Customer Service at